Information in accordance with the legislation on personal data protection
In Spain and the rest of Europe there are data protection regulations designed to protect your personal data that we, as a company, must comply with. It is important to us that you understand clearly what we do with the data we request from you.
We will ensure transparency and give you control over your data by using plain language and clear choices that allow you to decide how we can use your personal data. If anything is unclear after reading this information, please do not hesitate to contact us. Thank you for your cooperation.
Who are we?
Company name: SACOEL S.A.
What is the purpose of using your data?
Your personal information is used to maintain your relationship with us and to provide our services. We may also use your data for marketing communications or to promote our services.
Why do we need to use your data?
We need your personal information to maintain a relationship with you and to provide our services. Check boxes will be provided to enable you to make an informed decision about how we use your data.
With whom will we share the data you provide?
In general, only fully authorised members of our staff can access the data you have provided to us. Asimismo, podemos transmitir sus datos personales a otras entidades cuando sea necesario para prestarle nuestros servicios. For example, we may need to share your information with our bank if you pay for our services by credit card or bank transfer.
We may be required by law to disclose your data to public or private entities. For example, Spanish tax law requires us to provide the tax authorities with information on financial transactions over a certain amount. However, if we need to share your personal information with other entities for any other reason, we will ask for your consent in advance and provide you with clear choices so that you can make an informed decision.
How do we protect your data?
We ensure the security of your data by implementing measures that are effective and proportionate to the associated risks. Our Data Protection Policy is in place, and we conduct annual checks and audits to ensure the safety of your personal data.
Will we transfer your data to other countries?
Numerous countries worldwide provide secure protection for your data, while others do not. For instance, the European Union is a secure environment for your data. Our policy is to refrain from transmitting your personal data to any country that does not offer secure protection for your data. If we need to send your data to a country that is less secure than Spain to provide our services, we will always ask for your permission in advance and implement effective security measures to reduce the risk of sending your personal data to another country.
How long do we keep your data?
In accordance with the law, we will retain your information for the duration of our relationship with you. After the legal retention period has expired, we will securely and environmentally friendly dispose of your data.
What are your data protection rights?
You may contact us at any time to inquire about the personal data we hold on you, request corrections to any incorrect information, and request deletion of your data after our customer relationship has ended, where lawful. Under your right to data portability, you have the right to request the transfer of your data to other entities in certain situations. To exercise any of these rights, please send us a written request along with a copy of your identity document for identity verification. We have specific forms available to help you complete the process. For further information regarding your data protection rights, please visit the website of the Spanish Data Protection Agency: www.agpd.es.
Can you withdraw your consent if you change your mind later?
Yes, you can withdraw your consent at any time if you change your mind about how your data may be used. For example, if you were previously interested in receiving marketing communications about our products or services, but no longer wish to receive them, you can let us know using the consent withdrawal form we make available.
If you feel that your rights have not been respected, how can you file a complaint?
If you are not satisfied with the way we have handled your request, you may lodge a complaint with the Spanish Data Protection Agency. You can contact the Agency as follows
Spanish Data Protection Agency
C/ Jorge Juan, 6
+34 901 100 099, +34 91 266 35 17
You can file a complaint with the Spanish Data Protection Agency at no cost and without the need for legal assistance.
Do we build profiles about you?
It is our policy not to profile users of our services. However, there may be situations where we need to profile information about you in order to provide you with a service, commercial or otherwise. An example would be when we use your purchase or service history to provide you with products or services tailored to your tastes or needs. In such cases, we will implement effective security measures to protect your information at all times from unauthorized persons seeking to use it for their own benefit.
Do they use your data for other purposes?
Our policy is not to use your data for purposes other than those explained above. However, if we need to use your data for another purpose, we will always ask your permission beforehand, giving you clear choices to enable you to make a decision.